Opening A: Web Lead / Outbound

Say: “Hi ___, this is ___ with Green Door Home Buyers calling about the property at [Address] in [city].”

Pause.

Say: “We received a request to talk about possibly selling it. Is now a bad time for a quick call?”

If it’s a bad time, ask when you can call back. Set a task to call the lead back. Lead Status = ATC.

Opening B: Inbound Call

Say: “Thank you for calling Green Door Home Buyers, this is ___. Are you calling about selling a property?”

Buy Call Script

The goal is to set a phone appointment for the AS. Go through the Buy Call Script and fill out the information.

If the lead is an obvious deal lost, end the call politely and move to Deal Lost.

Full Name *

Phone *

Address

Street Address

State

City

Postal Code

Are you the owner of this property? Is anyone else part owner?

This is a single gamily home, right? *

And is it vacant right now, rented out, or are you living there? *

I'm curious. Have you tried listing it with a real estate agent? *

Take notes of whatever they are telling you

About the overall condition of the house. What would you say it needs, mostly cosmetics, or are there bigger things like roof, foundation, plumbing? *

Enter # of beds, baths, year built. Everything they tell you about condition.

By the way, what's going on that has you thinking about selling? *

And ideally, when would you like to have your house sold and be done? *

Pick the best choice

What were you hoping to get for it? *

If they dont give you a number, say: "Totally fine. Some owners want close to retail and list it. Others are okay taking less for a quick, as is sale. Which one feels closer to where you’re at?”

“If we came to an agreement, is there a mortgage that we’d need to pay?” Wait for yes or no “What’s the balance, just ballpark?” Then stop talking *

Can I explain how we work? We are local homebuyers. Our process is straightforward and transparent. We buy as-is, pay cash, and usually at a discount in exchange for convenience, speed and certainty. Is that the type of offer you are looking for? *

Yes

Perfect. Based on what you shared, the best next step is a quick phone call with our Acquisition Specialist, [AS name]. Would you like me to set that up for you? *

Yes

Maybe

Booking Appt

“What day generally works better for you, weekday or weekend? Morning or afternoon usually easier?”

Book the phone appointment on the AS calendar.

Say: “By the way, is this the best number to reach you at? Is this a cell phone? Can I send a text message for an appointment reminder?”

And may I have your email? *

Before I let you go, I just want to make sure my notes are accurate. How did you hear about us? *

HAVE THEM REPEAT THE APPOINTMENT

“Just to verify one more time, what date and time do you have us calling you?”

Don’t talk. Let them repeat it.

“Perfect. And just so we’re on the same page, what phone number do you have for me in case you need to reschedule?”

Don’t talk. Let them repeat your number.

“Great. [AS name] will call you then. Have a great day.”